I don't have a Paypal account - how can I pay on-line?
You don't need to have a Paypal account - Paypal accept credit and debit cards in the normal way. This is a very secure payment merchant and we have ceased to use SagePay as it was not cost effective to have two payment providers when the vast majority use Paypal on our website.
I can’t fit all my text on – what shall I do?
The number of characters available depends on the size of the sign. In our experience, exceeding our guidelines would detrimentally affect the look of the finished product. You may need to consider ordering a larger sign, where applicable. However, if you want to exceed the maximum by just one/two characters, please complete the order process and then add a message explaining what you wish to do in the section called “message to seller”. Anything more than this is probably unlikely but feel free to email us if you require clarification BEFORE you place an order.
Do you offer any other colours, sizes or fonts or fixings?
We have tried to put together a range that will suit all tastes and occasions, as well as being workable for our production and timescales. A truly bespoke sign should be possible but will invariably cost more and take slightly longer to dispatch. Please use the “contact us / enquiry form” to submit your request.
How quickly can you get my order to me ?
Please see the section entitled "Deliveries" for up to date information on price, turn-around times and areas delivered to. We also offer a Fast-track service where an order is delivered within 5 working days of ordering for a slightly higher fee.
Feel free to email or phone before ordering to clarify. If not too busy, we may be able to dispatch certain items quicker.
How much is your delivery charge? What if I order more than one item?
Our standard delivery charge is just £3.95 (£4.95 for heavier/large items), regardless of how many items you order. Fast-track service ranges from £7.95-£8.95.
Is my item suitable for outside use?
All signs are coated in a protective varnish which would protect them from the elements and ensure the personalisation does not fade too much. A sign situated in direct and strong sunlight, will fade & warp slightly over a period of time. The two wood coloured storage crates are suitable for outdoor use and all others just indoor use; the trugs are suitable for occasional outdoor use but not to be left outside exposed to the elements constantly.
Will my item come gift-wrapped and with my own gift message?
All signs are gift wrapped in tissue paper, then wrapped in bubblewrap and a tough plastic packaging.
All other items are carefully wrapped in bubblewrap before being boxed. Any gift message will be inside the item prior to packaging.